At romabet, protecting your personal data is not an afterthought — it is built into everything we do. This Privacy Policy explains in plain, honest language exactly what information romabet collects from Pakistani players, why we collect it, how we store and protect it, who we share it with, and what rights you have over your own data at every step of the way.
Six core principles that define how romabet handles every byte of personal data belonging to players across Karachi, Lahore, Islamabad, and the rest of Pakistan.
Every data transmission between your device and romabet servers is protected by industry-standard 256-bit SSL encryption. Whether you are accessing the romabet platform on desktop or mobile in Lahore or Faisalabad, your login credentials, payment details, and personal information are fully encrypted in transit at all times.
romabet will never sell your personal data to third-party advertisers or data brokers. We collect only the data we genuinely need to operate the platform, process your PKR transactions, verify your identity, and keep your account secure. Every data use case is documented in this Privacy Policy with no hidden exceptions.
As a romabet player, you have clear rights to access, correct, export, and delete the personal data we hold about you. These rights can be exercised at any time by contacting our support team at [email protected]. romabet is committed to responding to all data rights requests within 30 days of receipt.
Payment data shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank is processed under strict contractual data-sharing agreements. romabet does not store your full bank account numbers or mobile wallet PINs on its own servers. Payment processors handle sensitive financial data under their own certified security frameworks.
romabet uses cookies strictly for essential platform functionality, session management, and aggregate analytics that help us improve the player experience. We do not use third-party tracking cookies for cross-site advertising. You can manage or disable non-essential cookies at any time through your browser settings without losing access to the platform.
romabet operates under an international gaming licence and complies with applicable anti-money laundering (AML) and know-your-customer (KYC) regulations. Where we are legally required to share data with regulatory or law enforcement authorities — for example, to report suspicious transactions — we do so strictly within the bounds of the applicable legal requirement.
romabet recognises and respects the following data rights for every registered player. Contact [email protected] to exercise any of the rights listed below.
Request a full copy of all personal data romabet holds about you, including account information, betting history, and transaction records.
Ask romabet to correct any inaccurate or incomplete personal data held on your account, such as a misspelled name or outdated address.
Request deletion of your personal data where romabet no longer has a legal basis to retain it, subject to our regulatory retention obligations.
Ask romabet to restrict the processing of your data while a correction or objection request is being investigated and resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose to do so.
Object to romabet processing your data for direct marketing purposes at any time. Your objection will be honoured immediately and without question.
Unsubscribe from romabet promotional emails, SMS messages, and push notifications at any time via your account settings or by emailing support.
Request permanent closure of your romabet account at any time. Remaining verified PKR balances will be returned to your registered payment method.
1.1 This Privacy Policy ("Policy") describes how romabet ("the Company", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("Players", "you", "your") who register for or use the romabet platform available at romabet.app, including all associated subdomains, mobile-optimised pages, and progressive web applications.
1.2 This Policy applies to all personal data collected from Pakistani players and all other users of the romabet platform regardless of their location. By registering a romabet account or otherwise using the platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.
1.3 This Policy should be read alongside the romabet Terms & Conditions and any specific game or promotional rules that apply to the romabet services you use. Together, these documents form the complete agreement between you and romabet regarding the use of your personal data.
1.4 We may update this Policy from time to time in accordance with Section 14. The "Effective Date" shown at the top of this page reflects the date on which the current version of the Policy came into force. We recommend you review this page periodically to remain informed of any changes.
2.1 romabet collects personal data from you through several channels: directly from you during registration and account management, automatically through your use of the platform, and — in limited, specific circumstances — from trusted third parties such as payment processors and identity verification providers.
Data You Provide Directly
Data Collected Automatically
Data from Third Parties
3.1 romabet uses the personal data described in Section 2 strictly for the following purposes:
4.1 romabet processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
5.1 romabet shares your personal data only in the limited circumstances described below. In every case, data sharing is governed by strict contractual data-processing agreements that require the recipient to protect your data to a standard no less protective than the standard applied by romabet itself.
Categories of Recipients
5.2 romabet does not share your personal data with social media platforms, advertising networks, or data analytics companies for the purpose of targeting you with advertisements on third-party platforms.
6.1 romabet uses cookies and similar tracking technologies (such as local storage and session storage) on the platform to ensure core functionality, maintain your login session, remember your preferences, and gather aggregated analytics that help us improve the romabet experience for players across Pakistan.
Cookie Categories Used by romabet
| Category | Purpose | Can Be Disabled? | Retention |
|---|---|---|---|
| Strictly Necessary | Enable login session, shopping cart, security tokens, and basic platform navigation. The platform cannot function without these. | No — required for platform operation | Session / 24 hours |
| Functional | Remember your language preference, display settings, and responsible gaming tool configurations between visits. | Yes — via browser settings | 30 days |
| Analytics | Collect anonymised, aggregated data on page views, feature usage, and session duration to help us improve platform performance. | Yes — via browser settings | 90 days |
| Security | Detect and prevent fraudulent login attempts, account takeovers, and automated bot activity on the romabet platform. | No — required for account security | Session / 7 days |
6.2 romabet does not use advertising cookies or third-party tracking pixels. You can manage or disable functional and analytics cookies at any time through your browser's cookie settings. Please note that disabling strictly necessary or security cookies may affect your ability to log in to your romabet account or use certain platform features.
7.1 romabet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements.
7.2 Where romabet no longer has a legal basis or legitimate business need to retain your personal data, it is securely deleted or anonymised in accordance with our internal data destruction procedures.
8.1 The technical and organisational security measures romabet employs include, but are not limited to:
8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, romabet will take immediate steps to contain the breach, assess the risk, and notify affected players without undue delay in accordance with applicable notification requirements. Notification will be provided to the email address registered on your romabet account.
8.3 While romabet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — please use a strong, unique password for your romabet account, enable any available two-factor authentication, and contact [email protected] immediately if you suspect unauthorised access to your account.
9.1 romabet operates under an international gaming licence and, as a result, some of your personal data may be processed by romabet or its approved third-party processors on servers located outside of Pakistan. Where such international transfers occur, romabet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.
9.2 Safeguards used to protect internationally transferred data include contractual clauses requiring the recipient to apply data protection standards consistent with this Policy, and technical security measures including encryption of data in transit and at rest.
9.3 Your payment data shared with Pakistani payment processors — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — is processed within Pakistan in accordance with their respective privacy policies and applicable Pakistani financial regulations.
10.1 romabet requires all players to verify their date of birth during the registration process and to complete identity verification (KYC) before any withdrawal is processed. These measures are designed to prevent underage access to the platform.
10.2 If romabet discovers or reasonably suspects that a registered player is under the age of 21, the account will be immediately suspended, all pending transactions will be frozen pending investigation, and the account will be permanently closed following confirmation of the player's age. Any funds deposited by an underage player will be returned to the original payment method after deducting any promotional bonuses received.
10.3 If you are a parent or guardian and believe that a person under the age of 21 has registered an account on romabet using false information, please contact our support team at [email protected] immediately so that we can take prompt action.
10.4 romabet strongly encourages players who share devices with minors to make use of the parental control and filtering software available for their operating system, browser, or mobile network, in addition to romabet's own responsible gaming tools. Further guidance is available on our Responsible Gaming page.
11.1 To exercise any of the data rights described in this Policy (access, rectification, erasure, restriction, portability, or objection), please contact the romabet Data Protection team using the details in Section 15. Please include the following information in your request to help us process it efficiently:
11.2 romabet will acknowledge receipt of your request within 5 business days and will provide a substantive response within 30 calendar days. Where a request is particularly complex or romabet receives a high volume of requests simultaneously, we may extend the response period by a further 30 days, in which case we will notify you in writing before the initial 30-day period expires.
11.3 Most data rights requests are handled free of charge. However, romabet reserves the right to charge a reasonable administrative fee where requests are manifestly unfounded, excessive, or repetitive in nature. We will always inform you of any applicable fee before processing the request.
11.4 Where romabet is unable to fulfil a data rights request — for example, because retention is required by law — we will explain the reason in our response and advise you of any available alternatives or escalation options.
12.1 With your consent, romabet may send you marketing communications about new games, sports betting promotions, PSL season offers, welcome bonus updates, and other romabet platform news via email, SMS, and (where applicable) push notifications to your registered mobile device.
12.2 Your consent to receive marketing communications is entirely optional and separate from your consent to this Privacy Policy. You may opt in to marketing during registration or at any time thereafter via your account settings on the romabet platform.
12.3 You may withdraw your marketing consent and unsubscribe from all romabet promotional communications at any time by:
12.4 Please allow up to 5 business days for your opt-out preference to take effect across all romabet communication channels. Note that opting out of marketing communications does not affect romabet's ability to send you transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are sent as part of the service and do not require your marketing consent.
13.1 The romabet platform may from time to time contain references to third-party services, payment providers, or regulatory bodies. romabet is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policy of any third party whose services you use in connection with your romabet account — in particular, the privacy policies of JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank as they relate to the processing of your payment transactions.
13.2 The inclusion of any reference to a third-party payment method or service on the romabet platform does not constitute an endorsement of that third party's privacy practices.
14.1 romabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, romabet will notify registered players via email to the address on file and/or by displaying a prominent notice on the romabet platform for a reasonable period before the updated Policy takes effect.
14.2 The updated Policy will be posted on this page with a revised "Effective Date" and "Last Updated" date. Your continued use of the romabet platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must stop using the platform and may request account closure as described in your data rights.
14.3 We recommend that you check this page periodically — particularly before making a deposit or placing a significant wager — so that you are always aware of the most current version of this Policy.
15.1 If you have any questions, concerns, or complaints regarding this Privacy Policy, the way romabet handles your personal data, or to exercise any of your data rights, please contact our support team using the details below. Our agents are available in both English and Urdu, 24 hours a day, 365 days a year.
15.2 When submitting a data rights request, please use the subject line "Data Rights Request — [Your Name]" to ensure your email is routed directly to our data protection team for the fastest possible response.
Your data is protected, your rights are clear, and our support team is always here. Join thousands of players across Karachi, Lahore, and Islamabad who trust romabet for a fair and secure gaming experience.
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